How it works
Rose & Berg is more than just a taxi service, we are your home on wheels. Our goal is to get you to your
destination safely and comfortably. Please follow our reservation guide carefully, so we have all the required
information for a successful taxi transfer.
Reservation guide
RESERVATION GUIDE
Step 1 Fill out the online reservation form
Please submit all relevant information by filling out the online reservation form. If you are booking an airport drop-off, make sure to fill out your flight information so we can drive you to the right terminal. For airport pick- ups, this extra information helps us to keep track of your flight schedule and possible delays. If you are booking a (long distance) inter-European ride, make sure to double-check the addresses and travel dates.Step 2 Booking notification, booking confirmation & payment
After you have submitted the online form, you will receive an email that we have received your booking. This is not your booking confirmation, but simply a notification that we have received your booking request. Once we have processed your request, you will receive another email with your booking confirmation. If you did not receive any email, please check your spam-folder and give us a call. The confirmation email will allow you to select a payment method: credit card payment via PayPal or cash payment to the driver on pick-up or drop-off. Once you have selected your payment method, your booking is complete.Step 3 Ride & rate
Rose & Berg prides itself on a flawless door-to-door taxi service. Please make sure to wait outside at your pick- up address to avoid delays. Because your comfort is important to us, we are continuously improving our service. That is why we kindly ask you to rate your ride via the feedback form you will receive afterwards. Your feedback helps us to give our customers the best service!
FAQ
I made a mistake when I filled in the reservation form, how can I correct it?
You can change your booking information by sending an email to taxi@roseandberg.be. Note that
depending on the changes, we may charge additional costs.
How do I change my booking to add an extra pick-up and/or drop-off address?
If you want to change your reservation by adding an extra pick-up and/or drop-off address you can
send an email to taxi@roseandberg.be or call +32 3 808 26 00. Note that we will charge a € 5 fee for
every additional drop-off or pick-up in the same area. If the additional address is situated too far from
the original booking location, we will charge additional costs for the extra mileage.
Can I cancel my reservation and how much will it cost me?
Cancellations submitted within 72 hours prior to the agreed pick-up time are free of charge. If you
cancel your reservation 24 hours prior to the agreed pick-up time, the cost will be 30 % of the transfer
fee. If you cancel your reservation on the day of the agreed pick-up date, you will be charged 50 % of
the transfer fee.
How can I book my return journey?
In the online reservation form you will see a drop-down menu that allows you to select your transfer
type: ‘one way’, ‘return’ or ‘return (new ride)’.
After you have completed the form and selected your preferred payment method, you will get a
confirmation email for your new reservation. If you didn’t select a return ride in your initial booking,
but would like to add one afterwards, just make a new booking via the online reservation form.
How long in advance do I have to book my drive to the airport or to any long-distance location?
Our drivers are available 6 days a week – every day except Saturday. So generally, there is no need to
book your ride well in advance. As soon as we have received a reservation request, we will confirm
your booking by email.
How do I get my money back in case of a cancellation?
If you paid by card upfront, we will wire your refund within one day after your cancellation. Note that
the time it takes to complete this transaction may vary from one bank to another.
How do I know for sure that my booking is complete?
Once you have filled out the online reservation form and you have received a confirmation email from
Rose & Berg, your booking is complete.
I made a booking through the website, but I never received a confirmation email?
Please send an email to taxi@roseandberg.be ,call our reservations office: +32 3 808 26 00 or our
mobile number +32 486 334 824
What if my driver did not show up at the agreed pick-up address?
Please verify whether the address corresponds with the pick-up address on the reservation form. If
this is the case but your driver did not show up, please call +32 3 808 26 00 or +32 486 334 824.
My flight is delayed or will arrive early. How can I inform you about the changes in my flight schedule?
We always keep track of your flight schedule and possible delays. However, if your flight duration is
two hours or less – we kindly ask you to communicate any changes in your flight schedule by text
message to +32 486 334 824 or by email to taxi@roseandberg.be. Airport websites are not always
updated when short flights (two hours or less) are delayed. Thank you for your understanding!
I am travelling with children. Can I book a car seat?
Child seats are free of charge, but should be booked in advance. So, if you need one, please let us
know via the reservation form. If you have already made a booking and would like to add a child seat
to your reservation, please send an email to taxi@roseandberg.be or call +32 3 808 26 00. A car seat is
required for your child’s safety, especially for long-distances drives. Child seats are not obligatory for
shorter taxi drives. In the absence of a car seat, children shorter than 1.35 m must be seated in the
back of the car.
What if my ride was not satisfactory and I would like to submit a complaint or suggestion?
Our sincere apologies for any inconvenience. Please send an email to taxi@roseandberg.be, stating
the details of your complaint. We will handle your email with discretion.
How can I contact the Rose & Berg taxi service?
We are available 24/6, every day except Saturday.
You can contact us directly by phone +32 380 82 600, +32 486 334 824 or by email:
taxi@roseandberg.be.
Which payment methods are available?
Rose & Berg accepts all major credit cards. You can pay via PayPal or pay the driver in cash, before or
after the ride.
How much luggage can I bring with me?
Our medium sized cars can accommodate up to 4 suitcases, our eight passenger cars can
accommodate up to 10 large suitcases. If you think you will need extra space, please contact us in
advance, so we can select a suitable car for you.
What to do with odd-sized baggage?
If you think your luggage might not fit in (the trunk) of the car, please send us the measurements by
email: taxi@roseandberg.be so we can find a suitable solution.