What if my driver did not show up at the agreed pick-up address?
Please verify whether the address corresponds with the pick-up address on the reservation form. If
this is the case but your driver did not show up, please call +32 3 808 26 00 or +32 486 334 824.
My flight is delayed or will arrive early. How can I inform you about the changes in my flight schedule?
We always keep track of your flight schedule and possible delays. However, if your flight duration is
two hours or less – we kindly ask you to communicate any changes in your flight schedule by text
message to +32 486 334 824 or by email to firstname.lastname@example.org. Airport websites are not always
updated when short flights (two hours or less) are delayed. Thank you for your understanding!
I am travelling with children. Can I book a car seat?
Child seats are free of charge, but should be booked in advance. So, if you need one, please let us
know via the reservation form. If you have already made a booking and would like to add a child seat
to your reservation, please send an email to email@example.com or call +32 3 808 26 00. A car seat is
required for your child’s safety, especially for long-distances drives. Child seats are not obligatory for
shorter taxi drives. In the absence of a car seat, children shorter than 1.35 m must be seated in the
back of the car.
What if my ride was not satisfactory and I would like to submit a complaint or suggestion?
Our sincere apologies for any inconvenience. Please send an email to firstname.lastname@example.org, stating
the details of your complaint. We will handle your email with discretion.
How can I contact the Rose & Berg taxi service?
We are available 24/6, every day except Saturday.
You can contact us directly by phone +32 380 82 600, +32 486 334 824 or by email:
Which payment methods are available?
Rose & Berg accepts all major credit cards. You can pay via PayPal or pay the driver in cash, before or
after the ride.
How much luggage can I bring with me?
Our medium sized cars can accommodate up to 4 suitcases, our eight passenger cars can
accommodate up to 10 large suitcases. If you think you will need extra space, please contact us in
advance, so we can select a suitable car for you.
What to do with odd-sized baggage?
If you think your luggage might not fit in (the trunk) of the car, please send us the measurements by
email: email@example.com so we can find a suitable solution.